ORDERING

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Are all of your pieces handmade?

Yes. Every piece is handcrafted by Hannah in her Solihull workshop using traditional and modern metalsmithing techniques, made from sterling silver, argentium silver or 9ct gold.

 

As each item is made by hand, slight variations in finish, texture and shape are part of the unique character of your jewellery.

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Do you make jewellery to order?

Many of my designs are made to order.

 

Please allow up to 4 weeks for your jewellery to be handcrafted before it is dispatched.If you've ordered a ready-to-ship piece, it will be dispatched much sooner.

 

What payment methods do you accept?

You can pay securely through the website using most major debit and credit cards, or via PayPal.

 

Can I customise a design?

Yes. Some of my existing designs can be customised, for example by requesting a different chain length.

 

Please note that additional charges may apply depending on the changes requested.I also offer a range of personalised jewellery made to order, including my Personalised Silver Pebble Pendants.

 

If you have something specific in mind, please don't hesitate to get in touch.

 

Do you offer bespoke jewellery?

Yes! If you're looking for something completely unique, I offer a bespoke jewellery design service tailored to your ideas.

 

To enquire about a bespoke commission, please visit the Contact Page and complete the Enquiry Form, or email me at hello@hannahrosejewellery.co.uk.

 

Further information about my Bespoke Design Service can be found on the Bespoke page of the website.

 

 

DELIVERY

 

Where do you ship?

At present, I only ship within the United Kingdom.

 

How will my order be sent?

Orders are carefully packaged and sent via Royal Mail 1st Class Special Delivery tracked service to help ensure they arrive safely.

 

Can I track my order?

Yes. You'll receive tracking information once your order has been dispatched.

 

 

RETURNS

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Can I return my order?

If you've changed your mind about a ready to ship item purchased online, you may be able to return it in accordance with the Consumer Contracts Regulations 2013.

 

Items must be unworn, in their original condition and returned within the required timescales. Please refer to the Terms & Conditions for full details.

 

Can I return earrings?

For hygiene reasons, earrings that have been worn cannot be returned or exchanged.

 

If your earrings are unworn and you wish to discuss a return, please get in touch as soon as possible.

 

This does not affect your statutory rights if your item is faulty or not as described.

 

Can I return a Made to Order item?

Made to order items may only be cancelled before work has begun.

 

Once production has started, cancellation rights may no longer apply where the jewellery has been made to your specifications or personalised.

 

What if my jewellery arrives damaged or faulty?

Please contact me as soon as possible if your jewellery arrives damaged or develops a manufacturing fault. I will always work with you to find the most appropriate solution in line with your statutory rights.

 

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JEWELLERY CARE

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How should I care for my jewellery?

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To help keep your jewellery looking its best:

• Store it in a dry place when not being worn.

• Remove jewellery before swimming, showering or exercising

• Avoid contact with perfumes, lotions and household cleaning products.

• Polish gently with a soft jewellery polishing cloth where appropriate.

 

Will my jewellery tarnish?

Sterling silver naturally tarnishes over time, particularly when exposed to moisture, perfumes and air.

 

Regular gentle cleaning and proper storage will help keep your jewellery looking beautiful. Please see Care Information for further guidance

 

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RING SIZING

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How do I know my ring size?

If you're unsure of your size, I recommend visiting a local jeweller to have your finger professionally measured before placing an order. Customers are responsible for selecting the correct size when ordering.

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For further guidance, please view Sizing Information. 

 

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HALLMARKING

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Will my jewellery be hallmarked?

Where legally required under UK hallmarking legislation, jewellery will be hallmarked by a UK Assay Office.

 

Some smaller items fall below the legal weight threshold for hallmarking but are still made from the precious metals described.

 

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GIFTS​

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Is my jewellery gift wrapped?

Every order is carefully packaged and presented beautifully, making it perfect for gifting or as a treat for yourself.

 

If you're sending your order directly to the recipient, please let me know if you'd like to include a personal gift message.

 

 

CONTACT

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I have another question.​

I would love to hear from you! ​If your question isn't answered here, please visit the Contact page or email hello@hannahrosejewellery.co.uk, and I'll get back to you as soon as possible.